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Guest Policy

Booking and Refund Policy

  • When you make a booking at Mezenga Backpackers Hostel irrespective of the platform (Booking.com, Hostelworld, our website, or any other platform), you by default agree to all the guest policies below.
  • All guests must be at least 18 years of age to be able to check in at the Hostel.
  • It is mandatory for guests to present valid photo identification during check-in. According to government regulations, a valid Photo ID has to be carried by every person staying at the hostel.
  • The identification proofs accepted are Passport, Aadhar Card, Driving License, and Voter ID card. PAN Card is not accepted as a valid ID Card. Guests with Local IDs will not be allowed admission.
  • Mezenga backpackers hostel is designed for solo travelers and backpackers. If you are traveling with family, a hotel suits you the best.
  • Prepayment is mandatory at the property during Check-In.
  • Non-resident guests are not allowed inside the rooms. If you want to invite someone, you can meet with them in the common areas.
  • In the case of 3 or 4 people traveling together, please note that we do not guarantee accommodation in the same dorm room.
  • Guests are responsible for their own personal belongings.
  • Outside pets are not allowed.
  • If any inappropriate behavior is brought to the attention of the hostel, the hostel reserves the right to take action against the guest. The action can be asking the guest(s) to vacate the hostel immediately irrespective of the day and time.
  • Extension of the stay would be provided on current room rates (which can be different than the rates of your booking) and are subject to availability.
  • The advance taken at the time of reservation is always non-refundable and non-negotiable.
  • Advance taken cannot be adjusted into any future bookings or any other bill.
  • In the case of any action taken against you(or group) by the property manager, no refund will be issued under any circumstances.
  • The Standard Check-In time is 12 noon
  • The standard Check-Out time is 10 AM
  • Early Check-In and Late Check-Out are subject to the availability and discretion of the property.
  • However please feel free to hang around in our common areas during that time.

Thank you for your co-operation and understanding.